Mission and Values
Our mission is to take the stress out of moving.
We aim to be the most reliable, respectful, trustworthy, and skilled moving company in Toronto. Our clients expect and deserve timely service, respectful and honest communication, and exceptional performance. We are a team that always delivers on its promises.
At Phillips Moving and Storage, we are guided by our commitment to EXCEPTIONAL PERFORMANCE, INTEGRITY, and A CULTURE OF RESPECT:
- We work quickly but carefully. We never forget that our clients’ belongings are important to them.
- We hire people who are hard-wired to serve others, communicate effectively, serve as ambassadors of our company, and solve problems with respect and skill.
- We understand that each move is different and each customer is different. Our passion for serving each customer with excellence is deeply ingrained in our culture.
- We are transparent with our clients at all stages of the process. There should be no surprises during the move, and no surprises when the bill arrives.
- We provide comprehensive and informed estimates, and we perform no extra billable services without a client’s consent.
- We make reasonable promises to our clients, and we keep them. We will never make unreasonable promises to secure a job.
A Culture of Respect:
- We recognize that we have a role to play during complex and stressful times in the lives of our clients and we remain sensitive to each client’s life circumstances.
- We speak to our clients with kindness and deference – from the phone to the front door.
- We aim to foster a work environment where office personnel and drivers are treated with respect, patience, and hospitality by management and by each other.
The Phillips Advantage
Why Phillips Moving is the Right Choice for You
- HIGH STANDARDS: We are accredited members of the Better Business Bureau and the Canadian Association of Movers. And we are proud agents of North American Moving Services. We always aim to meet the highest standards possible, and we like the fact that we are accountable to others.
- A TRADITION OF EXCELLENCE: We have been around for nearly a century. We’ve endured and thrived because we have always treated our clients right.
- THE RIGHT SIZE: We’re big enough to move you anywhere in the world; small enough to care deeply about the quality of your moving experience. Wherever you’re going, we’ll get you there with skill and focus.
- IT’S MORE THAN A BUSINESS TRANSACTION: We want to earn your trust, respect, and gratitude – not just your business. We aim to make you say “wow!”.
- OUR KNOWLEDGE WILL MOVE YOU: We see ourselves as experts in residential moving and we set out to prove that to our clients every day. You can rely on us for solid advice and support before, during, and after your move.