We recently sat down with our sales team to compile a list of Phillips’ top moving & relocation FAQ’s. In this segment, we’ll answer the questions which we most frequently receive from our (potential) customers relating to the services our company can offer you, our new or returning client.
In fielding hundreds of customer inquiries per month throughout the booking to moving process, and in helping move several delighted families and individuals, below are the most common FAQ’s we receive about our services:
Q. Can Phillips move me to place ‘X’ (i.e. Calgary, AB)?
A. You bet – as the Toronto agent for North American Moving Services, we can get you from anywhere to anywhere. Where most moving companies pride themselves on local moving, we do it all. You name it – Local, Long Distance, Cross-Border, International, Phillips has got you covered (why not skim through our site by the way?) Just remember … “Whether you are moving across town, across Canada, across the border or across the world….We’ll Get You There!”
Q. Can you move me internationally?
A. Yes, we can get you from anywhere in the GTA to anywhere in the world, whether it is to London, England, Lima, Peru or Tel Aviv, Israel. Each destination country has its own unique set of customs rules and regulations, but not to worry – we will help you navigate all of them. Please contact us for more details and even check out our recently introduced “Customs With Katy! International Edition” blog initiative for a sample of some complementary insight we share on this type of relocation.
Q. Can you move me from Canada to the USA?
A. Yes. As the Toronto agent for North American Moving Services, we can get you from anywhere in Canada to anywhere in the USA. Shipping household effects into the USA has some unique customs requirements (which we routinely blog about, that you may want to check out here), however, we are used to dealing with these everyday so it is no problem. Please contact us for more details.
Q. Can Phillips do the job?
A. Of course! Our team (from office to crew) prides itself on being fully equipped, prepared, and obligated to delivering you the best possible relocation experience from the time you first get in touch with us, to the time you have your final interaction after your move is complete. We are very proud of our dedication to exceeding expectations, and take it very seriously. We’re not kidding – just ask our past clients/customers what they thought. We’ll get you there!
In any case, our moving teams (which are more of a tightly-knit family) uphold a very high standard of excellence (and they are attentive and friendly), both obligated and motivated to providing the best possible moving experience to you and/or your family!
Q. Do you offer storage?
A. Yes. Whether you just need storage overnight while you get the keys to your new home, or if you need long term storage for months and years, we can help. Our Toronto warehouse is 16,000 square feet of climate and pest-controlled storage that is secure and safe.
Q. Do you offer packing services?
A. Yes – we can professionally pack all of the items in your kitchen cupboards, dresser drawers, and closets into boxes and cartons.
Q. Do I have to purchase packing services with my move?
A. If you prefer, you can just pack your own boxes and then let us move them for you.
Q. Will you disassemble my furniture?
A. Yes – we will take apart any furniture items that require disassembly in order to be safely moved. The most common items are dining tables as well as headboards, footboards and rails, however, we will work with you on all your effects to ensure safe transportation. Any item that we disassemble will be re-assembled by us, after delivery. Some unique items like elaborate entertainment and wall units, as well as some exercise equipment, might require specialty technicians to disassemble and re-assemble, however we will make you aware of these items and we can also arrange these services if required.
Stay tuned for more FAQ’s which will be periodically updated to this category over time. If you’re interested in checking out other categories of FAQ’s that we typically receive, then we recommend clicking here for updates every so often. We trust that these answers will clear up any uncertainties you may have, and we look forward to moving you and/or your family (again) in the near future! Thank you for your consideration.